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Tele Health is very time effeictve and generally only takes about 10 – 15 minutes, and you can use it from anywhere.  It does not matter if you are at home, at work, or even traveling.  Just a simple call and you can get the care you need.

The cost for an online medical doctor visit is just $39.95if you don’t have a health plan, if your plan doesn’t cover online visits or if you haven’t met your plan’s deductible. If your health plan covers these visits, you may only owe the copay or coinsurance amount. Either way, you will always see what you owe before you begin a visit.  Please refer to the Pricing tab above for more information on costs.  The cost is the same even on nights, weekends, or holidays.

Since all of your plans convers your dependents as well, there is no additional cost for getting care for your children.

Yes, the doctors can provide the same type of care. Doctors can assess a child’s condition, provide a treatment plan and even send prescriptions to the pharmacy of choice, if medically necessary.

The Wecantreatyounow Medical practice is staffed with board certified doctors and can treat patients over the age of 18. Whereas, the Wecantreatyounow Medical for Kids practice is staffed with board certified doctors who are willing to treat children under the age of 18 through a live video visit.

Within both practices the doctors you see can assess the patient’s condition, provide a treatment plan and even send prescriptions to the pharmacy of choice, if medically necessary.

The Wecantreatyounow Medical practice is staffed with board certified doctors and can treat patients over the age of 18. Whereas, the Wecantreatyounow Medical for Kids practice is staffed with board certified doctors who are willing to treat children under the age of 18 through a live video visit.

Within both practices the doctors you see can assess the patient’s condition, provide a treatment plan and even send prescriptions to the pharmacy of choice, if medically necessary.

The doctors you see using Wecantreatyounow  are focused on providing care for urgent care, common health conditions and cannot manage long-term or chronic conditions. Chronic health conditions should be managed by an in-person provider. That being said, the doctors you see through Wecantreatyounow  can provide short-term prescription refills if you are traveling and forgot your medication at home or haven’t had time to get in to see your regular primary care doctor. Prescription refills are provided at the discretion of the provider with the understanding that the patient will get further refills from his/her physician.

The doctors you see using Wecantreatyounow can prescribe a short term refill on an existing birth control prescription.  However, some patients may not qualify, may need an in-person exam, or may need additional tests before the doctor could issue this type of prescription.

The doctors you see using LiveHealth Online can prescribe medication based on their clinical expertise and the medical conditions presented during the time of your visit. If necessary, the doctor can send prescriptions electronically to the pharmacy you select. Per the Federal Ryan Haight Act of 2009, telehealth providers are prohibited from prescribing controlled substances. Information regarding controlled substances can be found here. In addition to controlled substances, the following additional medications cannot be prescribed:

  • Gabapentin (exception: Psychiatry is able to prescribe)
  • Muscle relaxants (Baclofen, Soma, Flexeril, Diazepam, Skelaxin, Robaxin, Tizanidine, etc.)
  • Lifestyle drugs (Cialis, Viagra)
  • Weight loss drugs
  • Medications containing ephedrine/pseudoephedrine (Sudafed, Claritin-D, etc.)

Video visits using Wecantreatyounow are available to anyone located in the 50 United States. If you do not have health insurance you will need to pay the full cost of the visit with your personal credit or debit card before your visit begins.

The doctors you see using Wecantreatyounow can treat a variety of common non-emergent health concerns:

  • Abrasions, minor wounds
  • Acne
  • Anxiety
  • Asthma
  • Allergies/allergic rhinitis
  • Back pain
  • Cough/Cold
  • Depression
  • Diabetes/hypoglycemia
  • Diarrhea
  • Ear pain
  • Fever
  • Headache/migraine
  • Hypertension
  • Incontinence
  • Influenza/flu
  • Insomnia
  • Nausea/Vomiting
  • Obesity
  • Pinkeye and other eye infections
  • Rashes/skin disturbances
  • Sinus infection
  • Smoking cessation
  • Sore throat/pharyngitis
  • Sprains and strains
  • Urinary tract infection

Please note: Wecantreatyounow should not be used for emergencies. If you think you may be experiencing an emergency, call 911 immediately.

Yes.  To have a visit for your child, create your own account first and add any children under the age of 18 to your profile when prompted.  When you start a visit, you’ll be asked who the visit is for — from the drop down select the child as the patient for the visit. Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPPA).

Video visits using Wecantreatyounow are a covered benefit for most Anthem Blue Cross and Blue Shield, Anthem Blue Cross, Blue Cross and Blue Shield of Georgia, Empire Blue Cross and Empire Blue Cross Blue and Shield health plans. If you have a health plan from one of these insurers then the doctors you see using Wecantreatyounow are in-network providers.

The amount of information you share with the doctors you see is totally up to you. Through your account you can allow doctors to access and review your health information from past video visits. You can also self-report and track personal data as well as share it with the doctors you see using Wecantreatyounow. To track your personal data using Wecantreatyounow follow these simple steps:

From a computer

  • Login
  • Select My Records at the top of the page
  • Select add measurement to add any new health data you would like to track
  • Select done when you are finished to save the data

Using a mobile device:

  • Login
  • Tap My Health at the bottom of the screen
  • Tap Sync to allow data stored within the MyHealth app to sync with Wecantreatyounow. Once this data is synced it can be shared with the doctors you see when you use Wecantreatyounow.

No. Completion of these forms often requires an in-person physical exam and lab tests, which cannot be done through an online physician visit.

Yes. To get a sick slip through a video visit you must visit with a doctor using Wecantreatyounow and tell him or her you need a sick slip before the visit ends. The sick slip will include the date of the visit, recommended date to return to work or school and any restrictions.

To get a copy of the sick slip after your video visit ends follow these steps:

From a computer:

  • Login
  • Select your Inbox (envelope icon)
  • Choose the Notification email that pertains to the visit you had where you requested a sick slip
  • You will see the sick slip listed under Attachments as a PDF or Word file

Please note, sick slips cannot be retrieved using the Wecantreatyounow app.

If you forgot to request the medical clearance during the visit, please contact customer support at 855-518-5482.

You may use Visa, MasterCard, Discover and American Express debit and credit cards for payment. Keep in mind that charges for prescriptions aren’t included in the cost of your visit.

FAQ